How long are appointments?

We allocate 45-60 minutes for every appointment.

Do you need a referral?

No. A doctor’s referral is not necessary to see a physiotherapist. You can contact us directly. If you have undergone surgery recently or have complex medical condition , we ask that someone from your healthcare team provides a written summary of your condition.

Can I claim Physiotherapy at home services from my private health insurance?

Yes, our at home physiotherapy services are claimable on your private health insurance if you have Extras cover. We accept all major health funds. If you wish to know exactly what your out of pocket costs will be you should call the insurer directly, as each health fund and level of cover reimburses different amounts.

Is there a waiting period?

In most cases we can arrange a physiotherapist to visit you within 3-4 business days.

Does Medicare cover physiotherapy?

In most cases Medicare does not cover physiotherapy services. However, if you have chronic condition, your GP may refer you for 5 subsidised sessions under Enhance Primary Care (EPC) system. Please check with your doctor for more information regarding who qualifies for these sessions.

Do I need to provide any equipment and what should I wear?

No. All you need is to provide a clean clear space for your physiotherapist to assess you and provide treatment. Just wear your regular clothes. It is important that you feel comfortable in your session. In most cases we will show you exercises that can be done around your home with little or now equipment. However, sometimes we can recommend that your buy small equipment such as small weights or therar band.

Are there extra fees for travel?

No. Our fees are inclusive of travel time.

How do I book?

You can call us directly on 1300984963 or send us an email to info@recoveryathome.com.au

How do I pay?

You can either pay by credit/debit card at the time of appointment, or we can store your payment details on our secure system, and you will be automatically debited once the session takes place. 

What does the assessment and treatment involve?

In the first sessions we will take a medical and social history as well as a detailed history of your condition. We examine your movement patterns, joint range of movement, individual muscle strength, functional strength, functional capacity, cardiovascular endurance, coordination and balance as appropriate. We will then set rehabilitation goals in collaboration with you and any other stakeholders that you would like to involve.  You will be taught strategies or exercises to start you on working towards the agreed upon goals. In subsequent sessions we will then assess your progress, re-evaluate your goals if required and progress your exercise program as appropriate. The end point of treatment is when your goals are met and you have no other goals that you wish to work towards. 

What conditions do you rehabilitate?


Musculo-skeletal and Orthopedic



Sprain, strains and tears


Fractures and dislocations



Total hip and knee replacements

Shoulder reconstructions

Back surgery


Heart surgery

Lung surgery

Brain surgery


Chronic pain conditions

Chronic back pain



Myofascial pain syndrome

Complex regional pain syndrome



Chronic stroke syndromes

Parkinson’s Disease and other movement disorders

Multiple sclerosis

Traumatic brain injury

Spinal cord and peripheral nerve injuries

Brain tumors



Cardio-respiratory and metabolic

COPD -chronic bronchitis and emphysema


Peripheral vascular disease

Coronary heart disease

Myocardial infarction (Heart attack)






Balance disorders

Loss of independence





Which areas do you service?

We can visit you at home anywhere in the inner/middle south-east of Melbourne. Contact us to confirm whether we can come to your address. 

Can my partner/friend participate in the exercise program?

Each individual participating will have to have a seperate assessment done. Once they are assessed we can do small group sessions in your home. Ask us about group discounts.